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Lotus West Sdn Bhd - Support
Technical Asistance Center (TAC)
As an advanced telecommunication company, LWSB has the resources to give an excellent service and to assist with all aspects of communication solutions by its technical staffs fully dedicated to provide first class support to customers.
Functionality of Technical Asistant Center (TAC)
  Help-desk service

            - fast
            - reliable response
            - on-call assist

Service maintenance agreement

            - predictable cost of ownership
            - always updated functionality

Daily maintenance

            - repair
            - updates
            - performance verification

Theory combined with hands-on
Training

            - regional customer training programs


We provide:

- Extended Warranty
- Service Maintenance Agreement
- Training
- Repair
- Update
- Calibration

Our vision is to be a leading supplier in the field. Due to that our Technical Assistance Center are up-to-date with latest information on the technologies  to give the best possible support. To ensure that, our TAC have complete and sufficient information, our database management system that can give the information from inquiries and problem history. TAC gives fast, convenient and highly competent servicing.